MCP server

eDesk MCP by usefulapi

io.usefulapi/edesk

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Work with eDesk support tickets, replies, internal notes, contacts and sales orders.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

18

Token cost

About 4,204 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http edesk https://edesk.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.edesk]
url = "https://edesk.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"edesk":{"httpUrl":"https://edesk.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"edesk":{"url":"https://edesk.usefulapi.io/mcp"}}}

VS Code

{"servers":{"edesk":{"type":"http","url":"https://edesk.usefulapi.io/mcp"}}}

Antigravity

agy mcp add edesk https://edesk.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"edesk","server_url":"https://edesk.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"edesk","server_url":"https://edesk.usefulapi.io/mcp"}

Tools

• edesk_add_order_note ~141 tokens
  WRITE: add an internal note to a sales order (never sent to the customer). POST /order-notes.
• edesk_add_ticket_note ~150 tokens
  WRITE: add an internal note to a ticket. The note is for the team only and is never sent to the customer. POST /messages with type Note.
• edesk_get_message ~128 tokens
  One ticket message or internal note by id (from a ticket's message ids): body, direction, type (Message or Note), author and attachments. GET /messages/{id}.
• edesk_get_sales_order ~146 tokens
  One sales order by id with items, amounts, ship-to and bill-to addresses, tracking codes, delivery dates, the linked ticket id and order note ids. GET /sales-orders/{id}.
• edesk_get_template ~98 tokens
  One reply template by id. GET /templates/{id}.
• edesk_get_ticket ~129 tokens
  One ticket by id with its status, owner, tags, custom fields, linked sales order and the ids of its messages (read each with edesk_get_message). GET /tickets/{id}.
• edesk_list_channels ~173 tokens
  List the sales channels connected to eDesk (Amazon, eBay, Shopify, email, ...) with id, type, name, country and currency. Use the ids to filter tickets and orders. GET /channels.
• edesk_list_contacts ~311 tokens
  Search the contacts (customers) of the helpdesk by free text, email, name, phone number or consumer id. Returns id, channel, full name, email and phone. GET /contacts.
• edesk_list_order_notes ~156 tokens
  List the internal notes attached to sales orders (id, sales order id, author, text, attachments). GET /order-notes.
• edesk_list_sales_orders ~677 tokens
  List the marketplace/store orders that eDesk holds, with status, items, amounts, addresses, tracking codes and the linked ticket id. Filter by status, channel, contact, marketplace order id, id range and created/updated dates. GET /sales-orders.
• edesk_list_tag_groups ~141 tokens
  List the tag groups that organize ticket tags. GET /tag-groups.
• edesk_list_tags ~157 tokens
  List ticket tags with id, name, color, active flag and tag group id. Use the ids in edesk_update_ticket (tag_ids). GET /tags.
• edesk_list_templates ~149 tokens
  List saved reply templates (id, name, subject, body text, channels, usage). GET /templates.
• edesk_list_tickets ~755 tokens
  List support tickets from all channels with subject, type, status, channel, owner, contact, linked sales order id, tag ids, message ids, reply count and AI classification. Filter by status, type, channel, contact, owner, sales order, seller (marketplace) order id and last-updated date. GET /tickets.
• edesk_list_users ~160 tokens
  List the eDesk users (support agents) with id, name, email, username, role and active flag. Use the ids as ticket owners. GET /users.
• edesk_reply_to_ticket Sends messages · ~335 tokens
  WRITE, CUSTOMER-VISIBLE: send a reply on a ticket. eDesk queues it for delivery to the marketplace or email channel, so it cannot be recalled once queued. The audience is the channel's default: on a Mirakl channel it is the channel's "Default messages recipients" setting (customer, operator or both)
• edesk_update_ticket ~327 tokens
  WRITE: change a ticket's status, owner (assignee), tags or subject. Only the fields you pass are sent. tag_ids is sent as given: read the ticket first (tags_ids) and include the tags to keep. Nothing is sent to the customer. PUT /tickets/{id}.
• edesk_whoami ~71 tokens
  The eDesk user the API token belongs to: id, name, email, username, role and active flag. GET /whoami.

Browse

• Email
• Online shops
• Customer support

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