MCP server

Zammad MCP by usefulapi

io.usefulapi/zammad

Checked 25 Oct 2026, 20:29 UTC · Connected to it and listed its tools

Search and read Zammad tickets, customers and organizations; add notes, replies and ticket updates.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

19

Token cost

About 3,884 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

25 Oct 2026, 20:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http zammad https://zammad.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.zammad]
url = "https://zammad.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"zammad":{"httpUrl":"https://zammad.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"zammad":{"url":"https://zammad.usefulapi.io/mcp"}}}

VS Code

{"servers":{"zammad":{"type":"http","url":"https://zammad.usefulapi.io/mcp"}}}

Antigravity

agy mcp add zammad https://zammad.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"zammad","server_url":"https://zammad.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"zammad","server_url":"https://zammad.usefulapi.io/mcp"}

Tools

• zammad_add_internal_note ~231 tokens
  WRITE: add an INTERNAL note (visible to agents only, never e-mailed to the customer) to ONE ticket. Needs an agent's token (a customer's token is refused, because Zammad would make the note public). The ticket's other data is not changed. POST /api/v1/ticket_articles with type=note, internal=true.
• zammad_create_ticket ~531 tokens
  WRITE: create ONE new ticket for an EXISTING customer (by e-mail address or user id) in a group, with a first article recorded as written by the customer (type note or phone). It does not send an e-mail by itself, but the instance's triggers may (for example an automatic confirmation to the customer
• zammad_get_me ~90 tokens
  The Zammad user this access token belongs to: id, name, e-mail, roles and groups. Use it to confirm the connection and the token's permissions. GET /api/v1/users/me.
• zammad_get_organization ~118 tokens
  One organization by id: name, domain, notes, VIP flag, member ids. GET /api/v1/organizations/{id}.
• zammad_get_ticket ~155 tokens
  One ticket by its numeric id (not the ticket number): title, group, state, priority, owner, customer, organization, dates, escalation and article count. GET /api/v1/tickets/{id}?expand=true.
• zammad_get_ticket_article ~126 tokens
  One article by its id with its full body, headers and attachment names. GET /api/v1/ticket_articles/{id}.
• zammad_get_user ~123 tokens
  One user (customer or agent) by id: name, e-mail, phone, organization, roles, VIP flag and notes. No credentials. GET /api/v1/users/{id}?expand=true.
• zammad_list_groups ~181 tokens
  The ticket groups (queues) of the instance, with ids, names and agent ids. Zammad requires the admin.group permission for this list; with an agent-only token it returns an authorization error. GET /api/v1/groups.
• zammad_list_organizations ~155 tokens
  List customer organizations with domain, VIP flag and member ids. Needs an agent token. GET /api/v1/organizations.
• zammad_list_ticket_articles ~183 tokens
  All articles (messages, internal notes, e-mails, phone notes) of one ticket in order, with sender, type, internal flag, from/to/cc, subject, body and attachment names (attachments are not downloaded). Long bodies are cut at 6000 characters; use zammad_get_ticket_article for the full text. GET /api/v
• zammad_list_ticket_priorities ~91 tokens
  The ticket priorities of the instance (e.g. '1 low', '2 normal', '3 high') with ids. Use the names in zammad_update_ticket. GET /api/v1/ticket_priorities.
• zammad_list_ticket_states ~102 tokens
  The ticket states of the instance (new, open, pending reminder, pending close, closed, ...) with ids and whether they are active. Use the names in zammad_update_ticket. GET /api/v1/ticket_states.
• zammad_list_ticket_tags ~111 tokens
  The tags on one ticket. GET /api/v1/tags?object=Ticket&o_id={ticket_id}. Needs an agent token.
• zammad_list_tickets ~176 tokens
  List the tickets the token's user can see (an agent sees the tickets of their groups; a customer only their own). For anything targeted use zammad_search_tickets. GET /api/v1/tickets?expand=true.
• zammad_reply_to_ticket Sends messages · ~365 tokens
  WRITE: send a customer-visible reply on ONE ticket. THIS E-MAILS A REAL PERSON: the reply is delivered by e-mail to exactly ONE recipient and cannot be recalled. By default the recipient is the ticket's customer (looked up from the ticket); `to` may name one other single address. No cc, no bulk, no
• zammad_search_organizations ~191 tokens
  Search customer organizations by name or domain. Needs an agent token. GET /api/v1/organizations/search.
• zammad_search_tickets ~317 tokens
  Search tickets with Zammad's query syntax. With Elasticsearch on the instance you can use fields, e.g. `state.name:open AND group.name:Sales`, `customer.email:"a@b.com"`, `title:invoice`, `number:20001`; a plain word searches ticket text. Replies carry ids plus names (group, state, priority, owner,
• zammad_search_users ~211 tokens
  Search customers and agents by name, e-mail, login, phone or organization. Returns profile fields (no credentials). Needs an agent token. GET /api/v1/users/search?expand=true.
• zammad_update_ticket ~427 tokens
  WRITE: change fields of ONE ticket: state, priority, owner (agent), group and/or title. Use names from zammad_list_ticket_states / zammad_list_ticket_priorities / zammad_list_groups. Pending states need `pending_time`. Never deletes, removes or merges (those states are refused). The instance's own t

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