Business

Customer support: tools for AI agents

Handle tickets and chats in Zendesk, Intercom, Freshdesk and others. The best matches among the MCP servers, command-line tools, web APIs and Claude Code plugins AptLynx checks every night, working ones first.

MCP servers

• Usefulapi Zendesk: zendesk_create_ticket Verified publisher · Working at last check
  MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST…
• Sendit: escalate_to_support Working at last check
  Escalate a social conversation to a connected support platform (Zendesk, Intercom, etc.). Creates a support ticket from the conversation context.
• io.github.fruggr/zendesk-mcp-server Runs on your computer
  Draft, translate and update Help Center articles and manage Zendesk tickets from your AI assistant.
• Vaanzari Commerce: get_support_ticket Verified publisher · Working at last check
  Get one authorized customer support ticket and its messages.
• Zendesk MCP Runs on your computer
  Zendesk MCP: 14 tools for AI agents — create, search, assign, comment, and close support tickets.
• Zendesk Verified publisher · Busy at last check
  Zendesk MCP Pack — tickets, users, organizations via OAuth.
• Chia: portal_support Verified publisher · Working at last check
  Contact customer support with a question or issue. Creates a support ticket and returns the ticket ID and estimated response time. Requires authentication.
• Favcrm: create_ticket Verified publisher · Working at last check
  Create a support ticket for a member issue.
• Weav Customer Service: get_comparison Working at last check
  Return a short structured contrast of Weav vs Ada, Intercom, and Zendesk, plus the comparison page URL.
• Swifteq MCP Server for Zendesk Verified publisher · Needs a sign-in or key
  Connect Claude, ChatGPT or any AI assistant to Zendesk tickets, CSAT, macros and Help Center.
• Andreax: customer-reply Working at last check
  SMB: classify a support ticket + draft the reply. input=ticket, tono=optional. [x402: 1.0 USDC on Base, pay-per-use]

Command-line tools

• settle
  CLI tool for managing a digital Zettelkasten
• steam-library-manager
  An utility to manage your Steam and Origin libraries in ease of use with multi library support.
• cfengine
  Help manage and understand IT infrastructure
• minicom
  Menu-driven communications program
• heimdal
  Free Kerberos 5 implementation
• yatqa
  Manage TeamSpeak 3 servers and instances using a query interface

Web APIs

• IoTSpacesClient
  Use this API to manage the IoTSpaces service instances in your Azure subscription. cloud
• Google Cloud Support API
  Manages Google Cloud technical support cases for Customer Care support offerings. analytics media
• Customer Support
  Welcome to the Customer Support API. You can use this API to access all Customer Support API endpoints. Base URL The base URL for all API requests is…
• Brain Web API
  This document describes the Intellifi Brain (https://intellifi.zendesk.com/hc/en-us/categories/360000685454) Web API specification using the OpenAPI…
• Amazon Connect Service
  Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement…
• Sessions API
  The William Hill Sessions API uses a central authentication service (CAS ) on all resources that require access to a customer’s account or betting…

Claude Code plugins

• intercom
  Intercom integration for Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom…
• airtable
  Airtable is the database and operations layer for your agents — whether running product, marketing, sales, ops, HR, or a custom business app. It combines…
• noibu
  Built for ecommerce, the Noibu plugin bridges the gap between customer experience and revenue by connecting Claude directly to your store's session, error,…
• mattpocock-skills
  Matt Pocock's agent skills for real engineering — grilling, spec/ticket flows, TDD, code review, domain modelling and more. Plug-and-play, not vibe coding.…

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Related topics

• CRM
• Payments
• Invoicing and accounting
• Online shops
• Email marketing
• Advertising
• Web analytics
• Hiring and jobs
• Company data
• Legal research

Listing text is written by each tool's maker; AptLynx lists tools and does not vouch for them.