MCP server

Deskpro MCP by usefulapi

io.usefulapi/deskpro

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

20

Token cost

About 5,133 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http deskpro https://deskpro.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.deskpro]
url = "https://deskpro.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"deskpro":{"httpUrl":"https://deskpro.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"deskpro":{"url":"https://deskpro.usefulapi.io/mcp"}}}

VS Code

{"servers":{"deskpro":{"type":"http","url":"https://deskpro.usefulapi.io/mcp"}}}

Antigravity

agy mcp add deskpro https://deskpro.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"deskpro","server_url":"https://deskpro.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"deskpro","server_url":"https://deskpro.usefulapi.io/mcp"}

Tools

• deskpro_add_ticket_message ~252 tokens
  Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages.
• deskpro_create_organization ~193 tokens
  Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.
• deskpro_create_ticket ~631 tokens
  Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets.
• deskpro_get_article ~122 tokens
  Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.
• deskpro_get_me ~92 tokens
  Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me.
• deskpro_get_organization ~184 tokens
  Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.
• deskpro_get_person ~177 tokens
  Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.
• deskpro_get_ticket ~197 tokens
  Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}.
• deskpro_list_agents ~183 tokens
  List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.
• deskpro_list_articles ~270 tokens
  List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.
• deskpro_list_departments ~147 tokens
  List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.
• deskpro_list_organization_tickets ~180 tokens
  List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.
• deskpro_list_organizations ~248 tokens
  List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.
• deskpro_list_people ~374 tokens
  List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.
• deskpro_list_person_tickets ~175 tokens
  List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.
• deskpro_list_ticket_messages ~243 tokens
  List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages.
• deskpro_list_ticket_statuses ~186 tokens
  List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.
• deskpro_list_tickets ~576 tokens
  List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets.
• deskpro_search ~202 tokens
  Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.
• deskpro_update_ticket ~501 tokens
  Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}.

Browse

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