MCP server

Freshdesk MCP by usefulapi

io.usefulapi/freshdesk

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

19

Token cost

About 4,789 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http freshdesk https://freshdesk.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.freshdesk]
url = "https://freshdesk.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"freshdesk":{"httpUrl":"https://freshdesk.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"freshdesk":{"url":"https://freshdesk.usefulapi.io/mcp"}}}

VS Code

{"servers":{"freshdesk":{"type":"http","url":"https://freshdesk.usefulapi.io/mcp"}}}

Antigravity

agy mcp add freshdesk https://freshdesk.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"freshdesk","server_url":"https://freshdesk.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"freshdesk","server_url":"https://freshdesk.usefulapi.io/mcp"}

Tools

• freshdesk_add_note ~220 tokens
  Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.
• freshdesk_create_company ~208 tokens
  Create a company. `name` is required. Freshdesk REST: POST /companies.
• freshdesk_create_contact ~352 tokens
  Create a contact. `name` is required. Freshdesk REST: POST /contacts.
• freshdesk_create_ticket ~696 tokens
  Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget
• freshdesk_get_agent ~97 tokens
  Get a single agent by id. Freshdesk REST: GET /agents/{id}.
• freshdesk_get_company ~100 tokens
  Get a single company by id. Freshdesk REST: GET /companies/{id}.
• freshdesk_get_contact ~99 tokens
  Get a single contact by id. Freshdesk REST: GET /contacts/{id}.
• freshdesk_get_ticket ~133 tokens
  Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.
• freshdesk_list_agents ~214 tokens
  List/filter agents. Freshdesk REST: GET /agents.
• freshdesk_list_companies ~127 tokens
  List companies. Freshdesk REST: GET /companies.
• freshdesk_list_contacts ~292 tokens
  List/filter contacts. Freshdesk REST: GET /contacts.
• freshdesk_list_groups ~135 tokens
  List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.
• freshdesk_list_ticket_conversations ~183 tokens
  List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.
• freshdesk_list_tickets ~407 tokens
  List/filter tickets (max page 300). Freshdesk REST: GET /tickets.
• freshdesk_reply_ticket Sends messages · ~193 tokens
  Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.
• freshdesk_search_contacts ~200 tokens
  Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts.
• freshdesk_search_tickets ~214 tokens
  Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.
• freshdesk_update_contact ~350 tokens
  Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.
• freshdesk_update_ticket ~569 tokens
  Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.

Browse

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