MCP server

Zendesk MCP by usefulapi

io.usefulapi/zendesk

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

19

Token cost

About 3,441 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.zendesk]
url = "https://zendesk.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"zendesk":{"httpUrl":"https://zendesk.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"zendesk":{"url":"https://zendesk.usefulapi.io/mcp"}}}

VS Code

{"servers":{"zendesk":{"type":"http","url":"https://zendesk.usefulapi.io/mcp"}}}

Antigravity

agy mcp add zendesk https://zendesk.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"zendesk","server_url":"https://zendesk.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"zendesk","server_url":"https://zendesk.usefulapi.io/mcp"}

Tools

• zendesk_add_ticket_comment ~189 tokens
  MUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT /tickets/{id}.json.
• zendesk_create_ticket ~445 tokens
  MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.json.
• zendesk_current_user ~80 tokens
  Return the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.
• zendesk_execute_view ~237 tokens
  Run a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.
• zendesk_get_organization ~108 tokens
  Fetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.
• zendesk_get_ticket ~101 tokens
  Fetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
• zendesk_get_ticket_metrics ~115 tokens
  Fetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
• zendesk_get_user ~99 tokens
  Fetch a single user by id. Zendesk REST: GET /users/{id}.json.
• zendesk_list_groups ~125 tokens
  List agent groups. Zendesk REST: GET /groups.json.
• zendesk_list_macros ~119 tokens
  List macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.
• zendesk_list_organizations ~135 tokens
  List organizations (offset pagination). Zendesk REST: GET /organizations.json.
• zendesk_list_satisfaction_ratings ~200 tokens
  List customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.
• zendesk_list_ticket_comments ~188 tokens
  List the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.
• zendesk_list_ticket_fields ~92 tokens
  List all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.
• zendesk_list_tickets ~207 tokens
  List recent tickets (offset pagination). Zendesk REST: GET /tickets.json.
• zendesk_list_views ~130 tokens
  List saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.
• zendesk_search ~256 tokens
  Unified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:jane@acme.com`, `type:organization name:acme`. Zendesk REST: GET /search.json.
• zendesk_search_users ~184 tokens
  Find users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.
• zendesk_update_ticket ~431 tokens
  MUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a comment). Zendesk REST: PUT /tickets/{id}.json.

Browse

• Email
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