MCP server

Freshdesk

io.github.pipeworx-io/freshdesk

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

Website Source

At a glance

Type

MCP server

Publisher

pipeworx.io (verified by the MCP Registry)

Status

Working at last check

Tools

47

Token cost

About 27,342 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http freshdesk https://gateway.pipeworx.io/freshdesk/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.freshdesk]
url = "https://gateway.pipeworx.io/freshdesk/mcp"

Gemini CLI

{"mcpServers":{"freshdesk":{"httpUrl":"https://gateway.pipeworx.io/freshdesk/mcp"}}}

Cursor

{"mcpServers":{"freshdesk":{"url":"https://gateway.pipeworx.io/freshdesk/mcp"}}}

VS Code

{"servers":{"freshdesk":{"type":"http","url":"https://gateway.pipeworx.io/freshdesk/mcp"}}}

Antigravity

agy mcp add freshdesk https://gateway.pipeworx.io/freshdesk/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"freshdesk","server_url":"https://gateway.pipeworx.io/freshdesk/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"freshdesk","server_url":"https://gateway.pipeworx.io/freshdesk/mcp"}

Tools

• freshdesk_get_contact ~141 tokens
  Get full contact details by ID including name, email, phone, company, address, and ticket history.
• freshdesk_get_ticket ~149 tokens
  Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.
• freshdesk_list_contacts ~195 tokens
  List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.
• freshdesk_list_tickets ~342 tokens
  List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.
• freshdesk_search_tickets ~212 tokens
  Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.

Browse

• GitHub tools
• Email
• Customer support
• GitHub and code hosting

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