MCP server

Kayako MCP by usefulapi

io.usefulapi/kayako

Checked 26 Oct 2026, 08:29 UTC · Connected to it and listed its tools

Search Kayako cases, replies, customers and help-center articles, and reply to or create cases.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

21

Token cost

About 6,382 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

26 Oct 2026, 08:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http kayako https://kayako.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.kayako]
url = "https://kayako.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"kayako":{"httpUrl":"https://kayako.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"kayako":{"url":"https://kayako.usefulapi.io/mcp"}}}

VS Code

{"servers":{"kayako":{"type":"http","url":"https://kayako.usefulapi.io/mcp"}}}

Antigravity

agy mcp add kayako https://kayako.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"kayako","server_url":"https://kayako.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"kayako","server_url":"https://kayako.usefulapi.io/mcp"}

Tools

• kayako_add_case_tags ~142 tokens
  WRITE: add tags to a case, keeping its existing tags. Kayako: POST /api/v1/cases/{id}/tags.json.
• kayako_create_case ~684 tokens
  WRITE: open a new case (conversation) for a requester. channel MAIL sends the first message to the customer by email from the mailbox given as channel_id; channel NOTE creates it with an internal note and emails nobody. Get channel ids from kayako_list_channels and status/priority/type ids from kaya
• kayako_create_user Changes accounts · ~463 tokens
  WRITE: create a user — typically a CUSTOMER to use as requester_id on a new case. role_id comes from kayako_list_roles. Collaborator/agent/admin roles also require email and team_ids. No password is set by this tool. Kayako: POST /api/v1/users.json.
• kayako_get_article ~187 tokens
  Fetch one knowledge-base article with its localized titles and contents expanded (include defaults to 'locale_field'), status, section, tags, votes and help-center URL. Kayako: GET /api/v1/articles/{id}.json.
• kayako_get_case ~271 tokens
  Fetch one case (conversation) by id: subject, requester, assignee, status, priority, type, SLA metrics, custom fields, last post preview. Use include (e.g. 'user,case_status,case_priority,team') to expand references and fields='+tags' for tags. Kayako: GET /api/v1/cases/{id}.json.
• kayako_get_me ~90 tokens
  Fetch the Kayako user these credentials belong to (name, role, teams, locale). A cheap way to confirm the subdomain and credentials work. Kayako: GET /api/v1/me.json.
• kayako_get_user ~201 tokens
  Fetch one user by id: name, role, organization, teams, identities (emails, phones, social), custom fields. include='identity_email,organization' expands references. Kayako: GET /api/v1/users/{id}.json.
• kayako_list_articles ~321 tokens
  List knowledge-base articles, optionally by section, tags, or PUBLISHED / PINNED. Titles and contents are locale references unless include='locale_field'. Kayako: GET /api/v1/articles.json.
• kayako_list_case_options ~158 tokens
  List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case. Kayako: GET /api/v1/cases/{statuses|priorities|types}.json.
• kayako_list_case_posts ~418 tokens
  Read a case's timeline: customer messages, agent replies and internal notes (newest first). By default activities are excluded; filters='NOTES' for internal notes only, 'MESSAGES' for messages, 'ALL' to include activities. Paginate with before_id / after_id (one at a time). Kayako: GET /api/v1/cases
• kayako_list_cases ~572 tokens
  List cases (conversations / tickets), newest-updated first. Filter by status type, tags, max priority level, or a requester identity (email, Twitter screen name, Facebook username, phone); or fetch specific ids. Nested resources are references unless `include` expands them. Kayako: GET /api/v1/cases
• kayako_list_channels ~224 tokens
  List the channels (MAIL mailbox, TWITTER, FACEBOOK, NOTE) usable for a reply on an existing case (pass case_id) or for a new case (omit case_id; optionally pass the requester's user_id). A channel's account.id is the channel_id to pass to kayako_reply_to_case / kayako_create_case. Kayako: GET /api/v
• kayako_list_organization_cases ~266 tokens
  List the cases (conversations) raised by members of one organization, newest-updated first. Kayako: GET /api/v1/organizations/{id}/cases.json.
• kayako_list_organizations ~232 tokens
  List customer organizations (name, domains, phone, custom fields), oldest first. To find one by name use kayako_search with resources=['ORGANIZATIONS']. Kayako: GET /api/v1/organizations.json.
• kayako_list_roles ~157 tokens
  List user roles (id, title, type OWNER/ADMIN/AGENT/COLLABORATOR/CUSTOMER) — the role_id needed by kayako_create_user. Kayako: GET /api/v1/roles.json.
• kayako_list_teams ~144 tokens
  List agent teams (id, title, member count) — the ids for assigned_team_id. Kayako: GET /api/v1/teams.json.
• kayako_list_users ~308 tokens
  List users (customers, collaborators, agents, admins), newest first, optionally by role type or specific ids. To find a user by email or name use kayako_search. Kayako: GET /api/v1/users.json.
• kayako_reply_to_case Sends messages · ~544 tokens
  WRITE: add a post to a case. channel NOTE adds an INTERNAL note visible only to agents (no channel_id needed). channel MAIL/TWITTER/FACEBOOK sends a PUBLIC reply to the customer — get channel_id from kayako_list_channels with case_id. Can also set status/priority/assignee in the same call. Kayako: P
• kayako_search ~252 tokens
  Unified search across conversations (cases), users and organizations. Returns id, title, snippet, relevance and resource type; pass fields='*' to get each full resource inline. Max 30 results. Kayako: GET /api/v1/search.json.
• kayako_search_help_center ~266 tokens
  Search the help center's articles and/or public conversations. Returns references (e.g. {id, resource_type: 'article'}); read an article with kayako_get_article. Kayako: GET /api/v1/helpcenter/search.json.
• kayako_update_case ~482 tokens
  WRITE: change a case's subject, requester, assignee (team/agent), status, priority, type, brand, form, tags or custom fields. Sends nothing to the customer. `tags` sets the case's tag list (use kayako_add_case_tags to append). Trashing is deliberately not exposed. Kayako: PUT /api/v1/cases/{id}.json

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