MCP server

HelpCrunch MCP by usefulapi

io.usefulapi/helpcrunch

Checked 25 Oct 2026, 20:29 UTC · Connected to it and listed its tools

Manage HelpCrunch chats, customers, agents and knowledge-base articles.

Website Source

At a glance

Type

MCP server

Publisher

usefulapi.io (verified by the MCP Registry)

Status

Working at last check

Tools

12

Token cost

About 2,237 tokens per request

Sets up in

Claude Code, Claude Desktop, Codex, Gemini CLI, Cursor, VS Code, Antigravity, ChatGPT, OpenAI API, Grok

Last checked

25 Oct 2026, 20:29 UTC

Connect it to your agent

Add to CursorAdd to VS CodeVS Code Insiders

Opens the app, which shows the server and asks you to confirm. For other apps, copy the setup below.

Claude Code

claude mcp add --transport http helpcrunch https://helpcrunch.usefulapi.io/mcp

Claude Desktop

Settings → Connectors → Add custom connector, and paste the URL.

Codex (config.toml)

[mcp_servers.helpcrunch]
url = "https://helpcrunch.usefulapi.io/mcp"

Gemini CLI

{"mcpServers":{"helpcrunch":{"httpUrl":"https://helpcrunch.usefulapi.io/mcp"}}}

Cursor

{"mcpServers":{"helpcrunch":{"url":"https://helpcrunch.usefulapi.io/mcp"}}}

VS Code

{"servers":{"helpcrunch":{"type":"http","url":"https://helpcrunch.usefulapi.io/mcp"}}}

Antigravity

agy mcp add helpcrunch https://helpcrunch.usefulapi.io/mcp

ChatGPT

Settings → Apps & Connectors → Advanced settings: turn on Developer mode, then Create a connector and paste the URL. Which plans can do this varies.

OpenAI API (Responses tools)

{"type":"mcp","server_label":"helpcrunch","server_url":"https://helpcrunch.usefulapi.io/mcp","require_approval":"always"}

Grok (xAI API tools)

{"type":"mcp","server_label":"helpcrunch","server_url":"https://helpcrunch.usefulapi.io/mcp"}

Tools

• helpcrunch_assign_chat ~176 tokens
  ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.
• helpcrunch_create_message Sends messages · ~299 tokens
  POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.
• helpcrunch_get_chat ~94 tokens
  Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
• helpcrunch_get_chat_messages ~200 tokens
  Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.
• helpcrunch_get_customer ~94 tokens
  Get a single customer by id. HelpCrunch REST: GET /customers/{id}.
• helpcrunch_get_organization ~98 tokens
  Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.
• helpcrunch_list_agents ~162 tokens
  List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
• helpcrunch_list_applications ~98 tokens
  List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.
• helpcrunch_list_chats ~333 tokens
  List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.
• helpcrunch_list_customers ~353 tokens
  List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.
• helpcrunch_list_departments ~168 tokens
  List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
• helpcrunch_update_chat_status ~162 tokens
  CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.

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