Web API

Amazon Connect Contact Lens

amazonaws.com:connect-contact-lens

Checked 26 Oct 2026, 08:30 UTC · Listing refreshed from APIs.guru

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts. Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conve

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Type

Web API

Last checked

26 Oct 2026, 08:30 UTC

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• Speech to text

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